This role is central to the company. Operations is the backbone of our business, and you will be the person ensuring everything runs smoothly across teams, markets, and functions.
The role
As Head of Operations, you will own the operational engine of the company. You will translate strategy into execution, align teams, build scalable systems, and ensure accountability across the business.
You will work closely with the Founder and leadership team to ensure the company operates with clarity, speed, and discipline as it scales.
What you’ll be responsible for
- Full ownership of daily operations across the business
- Building and maintaining scalable systems, processes, and workflows
- Ensuring cross-functional alignment between Operations, Growth, Marketing, Supply Chain, and Customer Support
- Turning strategic priorities into clear execution plans
- Creating structure, accountability, and operational clarity across teams

Day-to-day responsibilities
- Own and oversee the company’s operational roadmap, priorities, and execution
- Track KPIs across operations, logistics,



customer experience, and internal teams
- Identify bottlenecks, inefficiencies, and risks — and fix them
- Ensure projects are delivered on time and to standard
- Act as the operational link between leadership and execution teams
- Continuously improve systems, documentation, and workflows

Key tasks
- Build and optimize operational processes across:
- Supply chain & logistics
- Customer support & refunds
- Internal team workflows
- External partners and vendors
- Implement explicit reporting structures and performance tracking
- Lead operational planning, timelines, and execution
- Improve cost efficiency without sacrificing quality
- Support hiring, onboarding, and team structure as the business scales
- Maintain operational documentation, playbooks, and SOPs

What success looks like in the first 6 months
- Operations are structured, predictable, and scalable
- Teams have clarity on priorities, respons

📌 Head of Operations (India)
🏢 Nordic Sculpt
📍 India