Role Overview
We are seeking a Customer Onboarding Consultant to join our fully remote team. In this role, you will play a critical part in delivering a seamless and personalized onboarding experience for new customers. Your mission is to guide users through our platform, help them maximize the value of our services, and drive long-term engagement and satisfaction.
Key Responsibilities
- Lead onboarding sessions for new customers via video calls, email, and chat
- Design personalized onboarding journeys based on user goals and behavior
- Collaborate with Product and Customer Support teams to resolve user concerns
- Monitor customer activation metrics and identify opportunities for improvement
- Provide actionable feedback to internal teams to enhance the onboarding experience
- Contribute to help center articles and onboarding documentation





Qualifications
- At least 2 years of experience in customer onboarding, customer success, or a related role
- Excellent communication and interpersonal skills
- Tech-savvy with the ability to quickly learn current tools and platforms
- Proven ability to work independently in a remote environment
- Bonus: Experience in the health, fitness, or wellness industry

What We Offer
- Competitive monthly salary of USD 3,800 – 4,500
- Fully remote work with flexible hours
- Wellness perks and team fitness incentives
- Career growth opportunities within a fast-growing digital brand
- A supportive and health-conscious team culture

📌 Customer Onboarding Consultant (India)
🏢 Total Shape
📍 India