Role Summary
We are looking for a results-driven professional to manage customer accounts within our Cold Chain and Integrated Supply Chain Logistics business. The role involves end-to-end ownership of customer relationships, supply chain execution, and financial performance, ensuring seamless delivery, temperature integrity, and high customer satisfaction by leveraging Maersk global network and digital platforms.
Key Responsibilities
• Own and manage key customer accounts, acting as the single point of contact and ensuring strong customer relationships.
• Manage end-to-end supply chain and cold chain execution from sourcing to final delivery.
• Coordinate shipment planning, customs clearance, documentation, and logistics operations including warehousing and transportation.
• Ensure cold chain compliance, service quality, and timely delivery.
• Own financial performance including receivables, collections, dispute resolution, and cost optimization.




• Leverage digital platforms to provide shipment visibility and performance insights.
• Monitor KPIs related to service, cost, and customer satisfaction and share regular updates with stakeholders.
• Identify and mitigate operational risks and drive continuous improvement initiatives.
• Ensure adherence to SOPs and internal operating procedures.
Required Qualifications
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience managing end-to-end supply chain and/or cold chain operations in logistics or freight forwarding.
• Robust understanding of international trade regulations, customs procedures, and Incoterms.
• Excellent communication, stakeholder management, and analytical skills.
• Proactive, ownership-driven mindset with the ability to work under tight deadlines.
• Proficiency in digital platforms and supply chain management systems.

📌 Customer Experience Consultant (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai