Responsibilities:

- Handle inbound and outbound calls,email interacrions to resolve customer queries and complaints.
- Respond to customer emails within defined TAT and quality SLAs.
- Identify customer needs and provide accurate,complete and timely resolutions.
- Investigate customer issues thoroughly while adhering to regulatory and internal complianceguidelines
- Draft explicit, professional, and empathetic email responses aligned with the company’s communication standards
- Escalate complex or unresolved issues to relevant internal teams and ensure timely follow-up and closure
- Maintain accurate records of customer interactions, case logs, trackers, and resolution documentation
- Build and maintain strong customer relationships through professional and empathetic communication
- Ensure strict compliance with regulatory frameworks such as RBI, TRAI, or other applicable authorities
- Support internal and external audits by providing call records, email logs, and documentation as required




- Identify recurring customer issues and proactively highlight them to supervisors for process improvement
- Follow company policies, communication guidelines, and quality standards at all times
- Actively contribute to customer retention by delivering a high standard of service

Requirements:

- Minimum 1–2 years of experience in customer support (voice and/or email)
- Excellent verbal and written communication skills with strong comprehension abilities
- Strong attention to detail, accuracy, and professionalism in both spoken and written communication
- Understanding of compliance, regulatory requirements, and data confidentiality protocols
- Ability to handle high interaction volumes efficiently while maintaining quality standards
- Strong problem-solving skills and ability to work independently and within a team
- Willingness to work in rotational shifts, if required

📌 Customer Support Executive (Bengaluru)
🏢 Unstop
📍 Bengaluru