NB: " We are recruiting for a scheduled commercial Bank"Job Description: Unit Head/Lead Product- Bharat Connect (BBPS) Customer Operating Unit (COU).Position: Unit Head BBPS COULocation: Kochi, KeralaRole Objective: To lead the Bharat Connect Customer Operating Unit under the Bharat Bill Payment System (BBPS), driving product development, implementation, and operations across the Bank’s various digital and physical channels.Ker Responsibilities:• Lead the product strategy, design, and implementation of BBPS COU across the Bank’s ecosystem.• Drive COU enablement across Digital Channels, Branch Banking, ATM, and Micro ATM platforms.• Identify, evaluate and onboard Bharat Connect Agent Institutions (AI’s) in alignment with regulatory and business guidelines.• Oversee onboarding and management of Bharat Connect Agents (Merchants), ensuring activation, monitoring and ongoing support.• Collaborate with IT, Operations, Compliance, and Channel heads for smooth product rollout and integration.• Ensure end-to-end compliance with NPCI, RBI, BBPS guidelines,



including transaction security, reconciliation and dispute management.• Develop and manage product roadmap, including new features, enhancements, and automation initiatives.• Drive growth through channel optimization and merchant ecosystem expansion.• Prepare and present performance dashboards, KPI’s, and strategic report to Division Head and HOD.• Lead, mentor, and support COU team to achieve operational and strategic goals.Qualification & Experience:• MBA or B-Tech IT or Graduate/Post Graduate with relevant experience.• 8-12 years of experience Digital Banking Products, Experience in BBPS is as added advantage.• Hands on understanding of BBPS COU operations, NPCI guidelines, and multi-channel implementation.• Experience in agent/biller network management and digital ecosystem development.• Solid analytical, leadership, and project management skills.

📌 Head of Unit (St.Thomas Mount)
🏢 Grampro Business Services
📍 St.Thomas Mount