Job Title : Noc ManagerJob Location : Hinjewadi Phase 1, Pune (WFO)Experience : 15+ YearsShift : 24x7 Rotational shift, 5 working daysPosition OverviewWe are seeking a highly experienced Senior NOC Manager with 15+ years of experience in IT infrastructure operations and network operations management to lead our Network Operations Center (NOC) function. This role combines hands‑on L4 technical expertise with strong people and operations leadership , ensuring high availability, security, and performance of enterprise IT infrastructure.The Senior NOC Manager will be responsible for 24×7 service assurance , advanced incident and problem management, operational governance, team leadership (L1/L2/L3), and continuous improvement across endpoints, servers, networks, identity, and security platforms.Key ResponsibilitiesNOC Operations & Service AssuranceLead 24×7 NOC operations , ensuring continuous monitoring, incident response, and service availability.Own incident, problem, and escalation management for infrastructure, network, and security incidents.Act as the L3/L4 escalation authority for critical and complex outages.Ensure SLAs, OLAs, and KPIs are consistently met or exceeded.Drive root cause analysis (RCA) and preventive action plans.Endpoint & Up-to-date Device ManagementOversee enterprise Windows and macOS endpoint management .Lead Microsoft Intune administration , including device compliance, configuration profiles, application deployment, and security baselines.Plan and execute migration from SCCM to Intune , aligning with modern workplace and zero‑trust principles.Ensure endpoint monitoring, patching, and compliance through NOC processes.Server & Infrastructure OperationsProvide L3/L4 oversight for Windows and Linux server environments .Ensure monitoring, availability, patching, and performance optimization of server infrastructure.Support high‑availability and business‑critical systems.Identity & Access ManagementManage and govern Active Directory, Exchange (on‑prem) ,



and Microsoft Entra ID (Azure AD) .Oversee identity monitoring, access controls, conditional access policies, and directory health.Ensure secure authentication and authorization aligned with security standards.Network & Firewall OperationsLead NOC oversight of SonicWall and FortiGate firewalls , including VPNs, security policies, and traffic flow.Supervise monitoring and troubleshooting of routers, switches, and wireless access points (APs) .Ensure network uptime, performance, and security.Security Monitoring & Threat ManagementOversee NOC/SOC collaboration for Microsoft Defender for XDR monitoring.Ensure timely detection, investigation, and resolution of security alerts and incidents.Support containment, remediation, and post‑incident reviews.Backup, DR & Business ContinuityEnsure continuous monitoring of backup jobs and restore readiness .Own disaster recovery (DR) readiness, documentation, and testing coordination.Ensure infrastructure resilience and recoverability.Team Leadership & Workforce ManagementLead, mentor, and manage L1/L2/L3 NOC engineers .Drive shift planning, on‑call rosters, skill development, and performance management.Establish operational discipline, standard operating procedures (SOPs), and best practices.Act as a technical mentor and escalation guide for the team.Operational Governance & ReportingOwn operational dashboards, incident reports, trend analysis, and management reporting.Ensure accurate documentation of infrastructure, monitoring tools, runbooks,



and escalation paths.Participate in service reviews with internal stakeholders and leadership.Projects & Continuous ImprovementLead NOC involvement in infrastructure upgrades, migrations, and security initiatives.Drive automation, monitoring optimization, and tool enhancements.Continuously improve NOC efficiency, response times, and service quality.Required QualificationsExperienceMinimum 15 years of experience in IT infrastructure, NOC, or managed services operations.At least 5 years in a NOC Manager / Operations Lead / Technical Manager role .Strong hands‑on experience with:Enterprise NOC operations and 24×7 support modelsMicrosoft Intune and SCCM to Intune migrationWindows & macOS endpoint managementWindows and Linux server operationsMicrosoft Entra ID (Azure AD), Active Directory, and ExchangeSonicWall and Fortigate firewallsNetwork infrastructure (routers, switches, wireless APs)Backup and disaster recovery operationsSecurity monitoring using Microsoft Defender for XDRManaging and mentoring multi‑tier support teamsTechnical SkillsStrong L3/L4 troubleshooting across endpoints, servers, networks, and securityExpertise in Intune, Entra ID, AD, and endpoint securityFirewall and VPN management (SonicWall, Fortigate)Infrastructure and network monitoring toolsIncident, problem, and change managementSound understanding of ITIL and service management frameworksPreferred CertificationsMicrosoft Certified (Azure, Modern Workplace, Endpoint Administrator)CompTIA Security+ or equivalentFortinet (FortiGate) or SonicWall certificationsCisco CCNA or higherITIL Foundation or higherDesired QualitiesStrong operational and technical leadership mindsetCalm and decisive during high‑severity incidentsExcellent communication with technical and business stakeholdersAbility to manage pressure and 24×7 operational environmentsProactive, process‑driven, and improvement‑orientedStrong documentation and reporting disciplineCollaborative team leader with high accountabilityIf Interested Please share updated cv on .

📌 Network Operations Manager (Borivali)
🏢 Futurism Technologies
📍 Borivali