Job Title: Customer Support SpecialistLocation: In-Office | GhaziabadCompany: Bombay MuskEmployment Type : Full-timeIndustry: Retail / D2C / Fragrance & Lifestyle ProductsAbout UsBombay Musk is a growing fragrance and lifestyle brand focused on creating thoughtfully crafted scents and products that elevate everyday moments. Our mission is to deliver high-quality products along with exceptional customer experiences.As we continue to grow, we are looking for a Customer Service Specialist who enjoys helping people, solving problems, and ensuring every customer interaction feels smooth and memorable.What You’ll Work On• Responding to customer queries via email, chat, and phone• Assisting customers with orders, returns, exchanges, and product-related questions• Resolving complaints and issues while maintaining a positive and professional experience• Coordinating with internal teams to ensure smooth order processing and fulfillment• Gathering and reporting customer feedback to help improve products and services• Supporting the team in improving response templates and customer support workflowsWhat We Expect• Excellent verbal and written communication skills in English and Hindi (additional languages are a plus)• Strong empathy and a customer-first mindset• Ability to manage multiple customer queries efficiently while maintaining quality responses• Basic computer literacy and familiarity with CRM or e-commerce platforms• Prior experience in customer support or e-commerce is preferred• Strong problem-solving ability and the capacity to remain calm under pressureWho You Are• 1–2 years of experience in customer support, call center, or e-commerce support (preferred but not mandatory)• A quick thinker who enjoys solving problems and helping customers• Someone who enjoys improving processes and making systems more effective• Passionate about creating smooth and thoughtful customer experiences• Willing to go the extra mile to keep customers happyWhat to Submit• Your updated resume• A short note explaining why you would be a great fit for Bombay MuskHow to ApplySend your resume + brief note to:Subject line: Customer Support Executive – Your Name

📌 Customer Support Specialist (St.Thomas Mount)
🏢 Bombay Musk
📍 St.Thomas Mount