Location: Hyderabad, Kolkata, Mumbai, PuneExperience: 15+ Years (Healthcare)Industry: US Healthcare BPO / Healthcare OperationsAbout the RoleWe are seeking an experienc ed Delivery Leader to lead large-scale US Healthcare Contact Center operati ons. The role requires driving operational excellence, client engagement, transformation initiatives, and financial performance across multiple healthcare service lines, including member and provider services.Key ResponsibilitiesLead and manage large healthcare operations teams (200+ FTEs) across Member Services, Provider Services, Enrollment, Eligibility, and Contact Center functionOwn end-to-end delivery performance, including SLAs, KPIs, quality, compliance, customer experience, and operational efficiencyServe as the primary point of contact for senior client stakeholders and drive strategic business relationships.Lead operational transformation initiatives involving automation, digitization, AI enablement, and process optimizationDrive governance, risk management, workforce planning, forecasting, and productivity improvement program.Support business growth through solutioning, operating model design, deal support, renewals, and expansion opportunitiesManage operational budgets, cost optimization initiatives,



and overall financial performance.Develop leadership capabilities and build a high-performing delivery organizat ion.Required Experience & Skills15+ years of experience in US Healthcare BPO operationsMinimum 10+ years of leadership experience in Healthcare Contact Center operations.Robust expertise in Member Services and Provider Services operationsProven experience managing large-scale healthcare payer operations.Strong understanding of SLA management, operational governance, quality frameworks, and process improvement.Experience handling senior client stakeholders and driving strategic engagements.Demonstrated success in leading transformation and continuous improvement initiatives.Strong financial acumen with experience managing budgets, productivity, and cost models.Preferred QualificationsExperience with healthcare payer platforms such as Facets, QNXT, PEGA, WGS, or similar systemsExposure to analytics, automation, AI-enabled workflows, and digital transformation programsLean Six Sigma Green Belt or Black Belt certificationHealthcare industry certifications preferred.Experience supporting large deals, business development, and solutioning initiatives.EducationBachelor’s or Master’s degree in Business Administration, Healthcare Management, Life Sciences, or a related field.Ideal CandidateStrategic and customer-focused leader with strong business acumenProven ability to lead large, complex healthcare operationsStrong stakeholder management, communication, and decision-making skills.Ability to thrive in a fast-paced and evolving business environment.Interested candidates can share their updated resume at: and

📌 Delivery Leader - US Healthcare - CX (St.Thomas Mount)
🏢 Latinum Hr Solutions
📍 St.Thomas Mount