Key ResponsibilitiesProvide customer support through inbound and outbound voice calls.Understand customer concerns and provide appropriate resolutions.Troubleshoot basic technical issues related to products and services.Ensure First Call Resolution (FCR) wherever possible.Maintain high levels of customer satisfaction.Record and update customer interactions accurately in the system.Escalate complex issues to the concerned support team when required.Follow process guidelines and quality standards.Required SkillsFluent Hindi communication (Mandatory)Basic computer proficiencyGood listening and problem-solving skillsStrong customer service orientationAbility to work in a quick-paced environmentPositive attitude and willingness to learn
📌 Customer Support Executive (Borivali)
🏢 TechDoQuest
📍 Borivali
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