Key Responsibilities● Manage and grow relationships with assigned key accounts.● Develop account plans to achieve sales and revenue targets.● Understand customer business objectives and recommend suitable products orsolutions.● Identify opportunities for upselling, cross-selling, and expanding business withinexisting accounts.● Conduct regular business reviews with customers to assess performance and futureopportunities.● Negotiate commercial terms, contracts, and pricing in line with company policies.● Coordinate with internal teams including Operations, Customer Success, Product,Finance, and Supply Chain to ensure seamless execution.● Resolve customer issues promptly and maintain high levels of customer satisfaction.● Monitor market trends, competitor activities, and customer requirements to identifygrowth opportunities.● Prepare sales forecasts, account reports, and pipeline updates for management.● Ensure timely collections and support receivables management where applicable.● Maintain accurate customer records and sales activities in the CRM system.Required Qualifications● Bachelors degree in Business Administration, Marketing, Sales, or a related field.● 2-3 years of experience in Key Account Management, B2B Sales,



Enterprise Sales,or Business Development.● Proven track record of managing strategic customer relationships and achievingsales targets.● Experience in CRM platforms such as Salesforce, Zoho CRM, HubSpot, or MicrosoftDynamics is preferred.Required Skills● Strong relationship-building and stakeholder management skills.● Excellent negotiation and influencing abilities.● Robust communication and presentation skills.● Analytical mindset with the ability to interpret sales data and customer insights.● Problem-solving and conflict resolution skills.● Commercial and financial acumen.● Excellent planning, organization, and time management skills.● Proficiency in Microsoft Excel, PowerPoint, and CRM software.Key Performance Indicators (KPIs)● Revenue growth from key accounts.● Customer retention rate.● Account profitability.● Upselling and cross-selling performance.● Customer satisfaction (CSAT/NPS).● Sales target achievement.● Collection efficiency and receivables (where applicable).● CRM data accuracy and reporting compliance.Preferred Attributes● Customer-first mindset.● Strategic thinking and business acumen.● Self-motivated and target-oriented.● Ability to manage multiple stakeholders and priorities.● Adaptable and collaborative team player.

📌 Key Accounts Manager (Sales) (Borivali)
🏢 BeFiSc
📍 Borivali