The role of a Change Management Analyst is to support the IT Change Manager to ensure that the organisation can adapt and implement changes smoothly and effectively, whilst adhering to the governance processes and procedures for IT Change Management.Change Request ManagementRegistration and Categorisation. Register all incoming change requests, ensuring they are accurately categorised based on their type, urgency, and impact using the ITSM toolset as well as other Paragon toolsets, processes, and procedures.Risk and Impact AnalysisConduct detailed risk assessments to identify potential threats and vulnerabilities associated with proposed changes. Review change to ensure comprehensive impact analyse has been performed to understand how changes will affect IT services, infrastructure, and business operations.Stakeholder AssessmentIdentify and assess the stakeholders affected by the change, evaluating their readiness and potential resistance.Change Advisory Board (CAB) CoordinationSchedule and coordinate CAB meetings, ensuring all relevant stakeholders are informed and involved in the decision-making process.Communication PlansDevelop and execute communication plans to inform stakeholders about upcoming changes, including timelines, potential impacts, and perks.Stakeholder EngagementEngage with stakeholders to gather feedback, address concerns, and ensure alignment with business objectives.Monitoring and ReportingContinuously monitor the progress of change implementation, identifying and addressing any issues or deviations from the plan.Provide regular status updates and detailed reports to stakeholders, highlighting key milestones, risks,



and outcomes.Track and analyse performance metrics to evaluate the effectiveness of change management processes and identify areas for improvement.Post Implementation ReviewConduct post-implementation review meetings to assess the success of changes, gathering feedback from stakeholders and identifying lessons learned.DocumentationDocument the outcomes of post-implementation reviews, including successes, challenges, and recommendations for future changes.Continuous ImprovementUse insights from post-implementation reviews to refine and improve change management processes.Record KeepingMaintain detailed records of all change requests, approvals, implementations, and outcomes, ensuring they are easily accessible for audit and review using the ITSM toolset and other toolsets where appropriate.Compliance AssuranceEnsure all change management activities comply with ITIL standards, organisational policies, and regulatory requirements.Policy DevelopmentAssist in the development and updating of change management policies and procedures to reflect best practices and organisational needs.Technical Experience:Previous IT Change Management experienceGood experience of ITIL processes.Background or strong interest in technology innovationClient engagement with strong stakeholder communication & engagement skills.Experience of working with a third party in a service delivery organisation.Knowledge and experience of business processes and working practices in large corporate businessesSkills, Knowledge & Attributes:Numerical and commercially competentNegotiation and influencingFlexiblePresentation skills – written/verbal.Communication (verbal & written)Time and priority managementBusiness Line awareStakeholder ManagementAnalyticalTeam PlayerProblem solver/can do attitude

📌 Infrastructure Change Analyst (Borivali)
🏢 Paragon South Asia Services Private
📍 Borivali