Senior Manager – B2B International Holidays & Global Agent NetworkCityLaila Global Travel is looking for an experienced B2B travel professional to build and lead our B2B international holiday business from our Bengaluru office.This is not just a travel-agent sales position.We are looking for somebody who can take complete ownership of:Agent acquisition → agent activation → enquiry → quotation → package conversion → supplier coordination → payment → booking → repeat business.The successful candidate should already understand the Indian B2B travel ecosystem and ideally have relationships with travel agents, DMCs, suppliers and tourism partners in India and international markets.What You Will Own1. B2B Travel Agent NetworkBuild and grow CityLaila's network of travel agents across:IndiaUAEGCCSoutheast AsiaEuropeAfricaOther international marketsResponsibilities include:Identify potential travel agents.Contact and onboard new B2B partners.Conduct online and offline agent meetings.Create solid relationships with agency owners and decision-makers.Activate newly registered agents.Re-engage inactive agents.Generate repeat bookings from existing agents.Organize agent presentations, webinars and product-training sessions.Represent CityLaila at travel trade events and networking opportunities.We are particularly interested in candidates who already have an active network of travel agents.2. International Holiday PackagesThe candidate should have strong practical knowledge of international holiday packages including:Europe, Switzerland, France, Italy, Spain, Greece, Austria, Germany, UK, Turkey, GCC & Middle EastUAE, Saudi Arabia, Oman, Qatar, Bahrain, Jordan, Asia, Thailand, Singapore, Malaysia, VietnamIndonesia/Bali, Japan, South Korea, Hong Kong, Indian Ocean & Premium Leisure, MaldivesMauritius, SeychellesKnowledge of additional destinations will be an advantage.3. Package Sales & QuotationsYou will be responsible for ensuring B2B agents receive fast, competitive and accurate quotations.You should understand:FIT packagesGroup packagesHotelsFlightsSightseeingTransfersAttractionsVisasTravel insuranceMeal plansTour guidesSIC/private transfersHoneymoon packagesFamily holidaysLuxury holidaysCorporate and incentive travelYou should be capable of reviewing an itinerary and immediately identifying whether the routing, hotel selection, activities and pricing make commercial sense.4.



DMC & Supplier Network DevelopmentYou will continuously identify and negotiate with:International DMCsHotelsAttraction suppliersTransfer companiesVisa partnersDestination specialistsGround-handling companiesResponsibilities include:Negotiate B2B rates.Compare multiple suppliers.Improve margins.Develop credit arrangements where commercially appropriate.Identify backup suppliers.Resolve supplier disputes.Track supplier performance.Build direct destination relationships.We want somebody who thinks:Can we buy this better, package it better and sell it better?5. B2B Sales & Revenue OwnershipThis is a commercially accountable position.You will own:Monthly B2B sales.Gross profit.Agent activation.Repeat bookings.Conversion rate.Outstanding collections.Destination-wise performance.Sales pipeline.You should be comfortable working with ambitious revenue and gross-profit targets.6. Lead & CRM ManagementEvery B2B enquiry must be properly managed.Responsibilities include:Monitor incoming agent enquiries.Ensure enquiries are assigned immediately.Track quotation turnaround time.Monitor follow-ups.Review lost enquiries.Identify reasons for lost bookings.Maintain accurate CRM stages.Track agent activity.Maintain complete booking history.No important enquiry should disappear because somebody forgot to follow up.7. Team LeadershipYou will eventually lead a B2B international-holiday team consisting of functions such as:Senior Manager – B2B International Holidays↓B2B Sales Executives↓International Package Specialists↓Itinerary / Quotation Support↓B2B Agent CoordinationYou will:Set targets.Allocate leads.Review quotations.Conduct daily sales reviews.Conduct weekly pipeline meetings.Train team members.Improve destination knowledge.Monitor follow-ups.Review performance.Coach underperforming employees.8.



Financial & Collection DisciplineThis is extremely important.The candidate must maintain strict controls around:Agent credit.Outstanding payments.Supplier payments.Booking confirmation.Approved company bank accounts.Credit limits.Agent ledger reconciliation.Cancellation charges.Refunds.Who We Are Looking For: Mandatory Requirements✅ Minimum 7 years of travel industry experience✅ At least 4–5 years in B2B travel / international holidays✅ Strong international destination knowledge✅ Experience working with travel agents✅ Experience selling customized international packages✅ Experience dealing with international DMCs and suppliers✅ Strong B2B sales and negotiation ability✅ Good understanding of pricing and gross profit✅ Excellent English and Hindi communication✅ Strong CRM and reporting discipline✅ Team-management experience✅ Ability to work from our Bengaluru officeStrong PreferenceCandidates will receive additional preference if they:⭐ Already manage a network of 200+ travel agents⭐ Have personally handled large B2B accounts.⭐ Can demonstrate repeat business generated from travel agents.⭐ Have relationships with DMCs across multiple destinations.⭐ Have worked with an OTA, DMC, tour operator or large travel agency.⭐ Understand both India outbound and GCC outbound travel markets.⭐ Have experience attending SATTE, OTM, ATM, TTF or similar travel trade events.⭐ Have managed a B2B team previously.We Are NOT Looking ForThis role may not be suitable if your experience is primarily:Ticketing only.Domestic travel only.B2C counter sales only.Operations without sales responsibility.Calling agents without generating bookings.Creating itineraries without commercial ownership.We need somebody capable of building a business vertical, not simply processing bookings.CompensationFixed Salary₹70,000 – ₹1,50,000 per monthdepending on:Experience.Existing agent network.International destination knowledge.Previous revenue responsibility.Team-management experience.Performance IncentiveI strongly recommend keeping an additional uncapped or structured performance incentive based primarily on collected gross profit, rather than only sales value.For example, a strong manager earning ₹90,000–₹1 lakh should be capable of earning substantially more when they build a profitable B2B vertical.How to ApplyPlease send:Updated CVCurrent salaryExpected salaryNotice periodCurrent locationNumber of years in B2B travelApproximate number of active travel-agent relationshipsTop international destinations handledPrevious monthly/annual B2B sales handledTeam size previously managedBengaluru – Work From Office

📌 Senior Manager –B International Holidays & Global Agent Network (Borivali)
🏢 Citylaila
📍 Borivali