About GreyLabs AI
GreyLabs AI is building the voice operating system for India’s BFSI. Our Agentic Voice AI platform helps banks, insurers, NBFCs, and fintechs automate and humanize millions of customer conversations - across sales, collections, customer service, and compliance - in multiple Indian languages.
In under two years, we’ve scaled to 50+ enterprise clients including RBL Bank, AU Small Finance Bank, IDFC FIRST Bank, SBI Life, ICICI Prudential Life, Motilal Oswal - processing hundreds of millions of conversations. We raised ₹85 Crores in Series A funding led by Elevation Capital with Z47, and were recognized for “Best Use of AI in Fintech” at IFTA 2025.
The Role
We’re hiring an FDE Lead to own the forward deployment function at GreyLabs AI.
This is a player-coach role. You’ll lead a team of Forward Deployed Engineers - and grow it - while staying close enough to the work to know when something’s going wrong before a customer does. You’ll set the standard for how the team engages with enterprise customers, how implementations are structured,



and how the FDE function scales without losing the quality and trust it’s built.
The FDE team at GreyLabs sits at the intersection of tech and customer delivery. That means being in the room for strategic accounts - across the table from banking ops leads, CTO offices, and product heads at large financial institutions - while simultaneously making sure your team of FDEs can run similar conversations without you in them. One week you might be leading an architecture review for a major bank’s collections deployment and coaching an FDE through a difficult stakeholder conversation. The next, you’re working with Tech to turn a pattern you’ve seen across six customer implementations into a platform feature, or redesigning how the team runs handoffs from Sales so go-live timelines tighten.
This role demands technical credibility, team leadership, and the commercial instincts to understand what enterprise customers actually need

📌 Forward Deployed Engineer (Mumbai)
🏢 GreyLabs AI
📍 Mumbai