Issuing and maintenance of crew uniforms and assisting in any guest requests for tailoring.

The Tailor plays an integral role in providing the guests and crew with a service and should focus on effectively maintaining the tailor shop and following procedures in order to receive guest satisfaction.

Reporting relationships:
The Tailor reports directly to the Executive Housekeeper.

Key responsibilities

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Daily operation and maintenance of workplace and tailor shop, in general, ensuring that working hours are adhered to as per work contract and that correct uniforms are worn at all times. Ensure that possible side duties do not interfere with daily working hours.

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Produce, repair, distribute and collect uniforms.

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Ensure that full complement (complete sets) of uniforms are produced and issued to crew members and officers.

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Assist in maintaining inventory levels within budgets/targets and accurate inventory reports.

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Receive and verify quantity of raw materials and miscellaneous tailoring supplies; in order to provide correct count of received products.

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Maintain/prepare reports, books, and other necessary paperwork related to tailor shop production/activity.

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For an accurate inventory follow the issuing PAR sheet for each crew and officer embarking.

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Capable of operating and maintaining all equipment available within the tailor shop, in a secure manner, and able to reach production expectations, in terms of quality and quantity.

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Visit monthly together with Executive Housekeeper, different department during the meeting, in order to observe the uniform presentation in each work place.

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Weekly rounds in guest suites and public areas in order to check the sheer curtains and divider curtains status.

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Maintain safe, healthy and clean operations and work environment in the tailor shop.

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Maintain clean and organized lockers, with no other items than what are listed on the inventory report. Report actively and immediately when discrepancies are noticed.

📌 SBN - Tailor - CSSI (Mumbai)
🏢 Holland America Line & Seabourn
📍 Mumbai