The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring prospect.
We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.

Job Overview




We are looking for a Customer Support Quality Manager to own and elevate the quality, consistency, and effectiveness of our customer support interactions. This role sits within Support Operations and is responsible for defining quality standards, running quality assurance programs, and building training frameworks that continuously improve frontline performance.
You will work closely with Support Leaders, Team Leads, Product, Customer Success, and Operations to ensure support teams are well-trained, customer-centric, and aligned with product and process changes.

What You’ll Do
Quality Strategy & Execution
- Define and own the support quality framework, including evaluation criteria, scorecards, and audit processes.
- Conduct regular quality reviews across channels (tickets, chat, calls) to ensure accuracy, tone, and policy adherence.
- Identify quality trends, root causes, and coaching opportunities.
- Partner with Support Mana

📌 (Support ops) Customer Support Quality Manager (Pune)
🏢 Multiplier Technologies
📍 Pune