Description

Position at Zones LLC.

Company Overview:
When it comes to IT solution providers, there are many choices. But when it comes to providers with creative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM
Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that transform the way business operate ensuring whatever they need, they can consider it done, follow Zones, LLC on Twitter (Zones), LinkedIn, and Facebook.

Position Overview




The Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is responsible for making sure that the help desk team delivers flawless customer service in managing incident restoration, service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to. They will act as an SME for Mac OSX, iOS, O365, Windows 10, Active Directory, Citrix Workspace, Multifactor Authentication and provide service solutioning support when needed.

What you’ll do as the Team lead – Service Desk:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities t

📌 Lead, Service Desk (Bengaluru)
🏢 Zones
📍 Bengaluru