Description
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that the company policy on recoveries is followed and that it is in line with state and central regulations.
- Implementing deadlines for invoicing and payment collection.

Responsibilities
- Should be able to manage and drive teams.
- Understanding/ Knowledge of using appropriate legal tools in every stage of collection wherever necessary, Analytical & Data driven, Legal avenues.
- Liaoning with local brokers, police stations and court staff. Minimize credit losses for portfolio. Drive higher resolution rates.
- Daily monitoring and regular reviews of delinquent portfolio.
- Work with nonperforming defaulting borrowers to create optimum recovery solutions.
- Monitor customer accounts,



flagging likely cases of default or delayed payment.
- Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non Starters, Fraud Cases, etc.
- Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements.
- Respond to customer complaints regarding the collections process. Participate in periodic audits of the collection's teams

Qualifications

Qualifications: Graduate (MBA Preferred)
Experience: 15 to 18 years

📌 National Collections Manager (Mumbai)
🏢 CSB Bank
📍 Mumbai