When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description:
The Account Representative (AR) provides comprehensive, day-to-day account-level support to both internal and external clients. The ideal candidate should possess the ability to approach and solve a variety of simple to complex problems throughout the day, demonstrating quick and independent thinking. This position is ideal for detail-oriented professionals who thrive in a cooperative, client-focused environment and are comfortable managing multiple transactional and reporting tasks.

Responsibilities:
- Account Support: Manage new and modified packages, update client codes, and oversee location changes, ensuring all pricing and transactional details are accurate.
- Collaboration: Work closely with Account Managers,



participating in reviews and checklists to maintain high standards in account management and client satisfaction.
- Support Case Management: Oversee all day-to-day account-level support cases from initiation to resolution, including handling account-level escalations.
- Process Breakdowns & Error Tracking: Own the submission, escalation, and resolution of Salesforce error/help desk tickets, tracking progress and ensuring all issues are addressed. Tag Account Managers for oversight and escalate as needed.
- Reporting: Fulfill ad-hoc and trend analysis reporting requests from clients and internal teams, redirecting to self-serve options when possible. Support recurring client reporting needs, compile data for business reviews, and fulfill the First Impression Process for high-value accounts.
- Vendor Management: Administer vendor enrollments, removals, and ongoing maintenance for existing vendor programs to ensure compliance and accuracy.

📌 Account Representative (Thane)
🏢 Accurate Background India
📍 Thane