Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Responsibilities:

· Strategic Leadership




§ Direct and oversee the quality function for claims operations
§ Work with the Operations Leader in establishing standardized policies and procedures for the administration of insurance claims related to leave absence
§ Ensure compliance with industry standards, regulations, and best practices.

· Quality Assurance
§ Develop and implement quality assurance processes to enhance claims handling efficiency and accuracy.
§ Monitor claims processing, review outcomes, and identify areas for improvement.
§ Collaborate with cross-functional teams to address quality gaps.

· Performance Metrics
§ Define and track key performance indicators (KPIs) related to claims quality, turnaround time, and customer satisfaction.
§ Analyze data to drive continuous improvement initiatives.

· Staff Development:
§ Provide expert guidance and consultation to staff on complex claims scenarios.

§ Foster a culture of continuous learning and prof

📌 Director Quality (Gurugram)
🏢 Alight Solutions
📍 Gurugram