Description
- Manage and optimize day-to-day warranty service operations, including inventory levels for supporting branch team.
- Warrant complaint and escalation management.
- Develop regional strategies to grow service revenue, enhance customer experience, and ensure alignment with corporate goals.
- To develop exclusive authorized service partner (ASP) for warranty service support for industrial product.
- Monitor and control warranty cost and spare movement management till complaint closure.
- Build strong customer relationships, handle high-level escalations, and ensure high customer satisfaction.
- Regular branch visit to meet branch team for supporting them and to manage warranty complaint.
- Co-ordination with branch team for timely complaint management.
- Co-ordination with branch sales and product head for business growth support.
- Ensure the provide the hands-on training to regional service team.
- Mentor and groom the regional service team for improving the service experience.
- MSL review and ensure to maintain spares inventory in branch.
- Managerial skill to handle large remote team, decision making and vendor/service partner management.
- Robust interpersonal skills for stakeholder management.
Responsibilities
- Manage and optimize day-to-day warranty service operations, including inventory levels for supporting branch team.
- Warrant complaint and escalation management.
- Develop regional strategies to grow service revenue, enhance customer experience, and ensure alignment with corporate goals.
- To develop exclusive authorized service partner (ASP) for warranty service support for industrial product.
- Monitor and control warranty cost and spare movement management till complaint closure.
- Build strong customer relationships, handle high-level escalations, and ensure high customer satisfaction.
- Regular branch visit to meet branch team for supporting them and to manage warranty complaint.
- Co-ordination with branch team for timely complaint m