IT Support Associate - Information Technology
Role TitleIT Support AssociateDepartmentInformation TechnologyLocationGurugram, Haryana, India (Onsite)ShiftUK Overlapping US ShiftExperience Required1 – 3 yearsEmployment TypeFull-Time About Neolytix
Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across Revenue Cycle Management, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model — including our proprietary InCredibly credentialing platform. We are at an inflection point, transitioning from a services company to a Services-as-Software model.
Position Overview
The IT Support Associate will provide first-level technical assistance to onsite and remote users across the Gurugram office and global operations. This role ensures the smooth functioning of hardware, software, network infrastructure, and end-user systems.



The ideal candidate brings robust problem-solving skills, excellent communication, and a customer-service mindset to every interaction.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
- Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Google Workspace).
- Manage user accounts, security permissions, and system access through Azure AD, Office 365, and other enterprise platforms.
- Maintain and update IT asset inventory, ensuring proper documentation and tagging of company equipment.
- Support and monitor network connectivity, Wi-Fi, and VPN performance in coordination with IT administrators.
- Assist in the setup and maintenance of video conferencing systems and collaboration tools (Google Meet, Zoom, Microsoft Teams).
- Respond to service tickets and follow up to ensure tim

📌 IT Support Associate- Information Technology (Gurugram)
🏢 Neolytix
📍 Gurugram