JOB DESCRIPTION of Endpoint Security Support Executive
Job Title (Designation): Assistant Manager II
Endpoint Security Support Executive
Department: Information Technology
Reports to: Senior Manager
Experience: 2 /3 Years of work experience
Required Qualification: Diploma in Engineering/Any Graduation Degree
Preferred Qualification: Diploma in Engineering/Any Graduation Degree
Skill, Knowledge & Trainings:
- Excellent command / highly proficient in spoken and written English
- Should have Exceptional customer service skills.
- Troubleshooting skills for Windows Operating Systems (OS).
- Should have working knowledge of softwares/tools used for management of Antivirus, Inventory, Application control, Windows Patches & Builds & Browser security.
- Proficient knowledge of computer systems and its peripherals.
- Microsoft trainings on Server / Client OS Fundamentals & Security preferred.
Core Competencies:
- Excellent in teamwork with a strong sense of responsibility, accountability, reliability, and commitment
- Self-motivated & Self starter
- Ability to quickly adapt to recent technologies
- Ability to thrive on challenges/pressure
- Ability to manage task flow and complete assigned project on time
- Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
- Have an analytical nature in order to determine the underlying reason for a particular problem.
- Solve non-standard issues that may require analytical and conceptual thinking
Functional Competencies:
Security Products Related Support for the following.
- Antivirus / EndPoint Detection & Response (EDR), Extended Detection & response (XDR).
- Endpoint Patch Management.
- Application Whitelisting Solution.
- Data Loss Prevention (DLP) Management.
- Performing Health-check exercises to ensure Compliance enforcement & adherence of all systems beings managed.
- Logging call with