Customer Success Manager

Work from Office — Pune

Experience: 2–4 years

We have been in the enterprise ATS space for 10 years. Some of the best
companies in the country run their hiring on MyNextHire, which means when
something goes wrong with their hiring system, our support team is the first
place they call. Every one of those calls matters. A outstanding support experience
builds the trust that everything else — renewals, advocacy, expansion — is
built on.

This role is for someone who takes a client's problem personally and does not
let go until it is solved.

What you will be doing

When a client reaches out — by phone, chat, or email — you are their first
point of contact. You pick it up within 15 minutes, understand what they need,
and own it all the way to resolution. You will not always be the one fixing the
problem. Depending on what it is, our product team, engineering team, or
solution experts will do that. But you are the one making sure it actually gets
done — following up internally, keeping the client informed, and making sure




nothing falls through the cracks.

Think of yourself as the person the client always hears back from, no matter
how complex the issue.

The part that makes this more than a support role

Here is what sets this apart from support anywhere else. MyNextHire is
building an AI that sits at the very front of the client experience — often the
first thing a client interacts with when they reach out. It already handles a
growing share of what comes in, and it gets sharper every week. You are not on
the sidelines of that. You are the reason it improves.

Every issue you handle, every question you field, every moment you spot where
the AI could have done better becomes fuel for making it smarter. You will flag
what it missed, shape how it should have responded, and feed the real language
and real problems of real clients back into the system. As the AI matures, the
routine work increasingly handles itself — which frees you to do the
high-valu

📌 Customer Success Manager (Pune)
🏢 Customer Success
📍 Pune