As a Staff Software Engineer (IC4) within the Systems team, you will act as a principal technical architect and champion for our foundational infrastructure. You will be responsible for defining the technical direction of our core distributed systems, solving complex scaling paradigms, and engineering high-throughput, low-latency platforms that power our global SaaS ecosystem. You will operate as a strategic partner to engineering leadership, balancing bleeding-edge system design with long-term operational excellence.
Impact You Will Create
- Define Foundational Architecture: Architect, pioneer, and own next-generation, multi-tenant cloud-native distributed infrastructure from zero to scale, establishing design patterns that serve as the blueprint across the entire engineering organization.
- Guarantee Tier-0 Production Excellence: Set the technical standard for mission-critical systems, engineering multi-region fault tolerance, advanced disaster recovery, and deep observability to guarantee 99.999% ("five nines") availability at scale.
- Act as a Multi-Org Force Multiplier: Guide and grow senior technical talent across multiple teams. Raise the technical bar through foundational design reviews, steering committee contributions, and cross-functional technical alignment.
- Pioneer AI-Driven Platform Evolution: Strategic integration and optimization of autonomous AI systems, LLM infrastructure, and next-gen AI tools to radically accelerate developer velocity and enhance platform capabilities.
Roles & Responsibilities
- Strategic Infrastructure Lifecycle Ownership: Drive the long-term roadmap for our core systems. Own the full lifecycle of platform and infrastructure initiatives, transforming highly ambiguous business visions into concrete, scalable technical realities.
- High-Performance Distributed Systems Architecture: Design, build, and optimize next-generation backend services, high-throughput streaming pipelines, and robust microservices capable
📌 Staff Engineer (Chennai)
🏢 FreshWorks
📍 Chennai
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