Senior Engineer, Managed Service Operations

ROLE DESCRIPTION SUMMARY

We are looking for a proactive and skilled Senior Engineer to join the Managed Service Operations Team in India. S/he will be responsible for quickly learning and mastering multi-orbit terminal and platform satcom systems and then imparting that knowledge to the shift teams. This role is essential to ensuring that the Managed Service Operations has the necessary technical expertise to resolve issues independently and operate efficiently. The Trainer will work closely with the Manager-Managed Service Operations, team leads, and engineers to develop and deliver comprehensive technical information, learning and certification programs. The ideal candidate will be responsible for creating comprehensive and accurate documentation for technical processes, engineering workflows and user/troubleshooting guides.

This position is ideal for someone who thrives on learning quickly and enjoys sharing knowledge with others in a structured and supportive workplace

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS




- Training Development & Delivery
- Learn the technical and operational aspects of satcom terminal and platform systems, with a focus on VSAT platforms like Gilat, iDirect, Comtech, and HNS.
- Design, develop, and deliver training programs for the L3 Operations shift teams to ensure they are equipped to troubleshoot and resolve issues independently.
- Create and maintain up-to-date training materials and resources, incorporating the latest operational procedures and technology advancements.
- Technical Support:
- Provide real-time support and guidance to engineers during training and issue resolution, ensuring they understand and apply the knowledge effectively.
- Collaborate with senior engineers and team leads to identify knowledge gaps and tailor training programs to meet the team’s evolving needs.
- Process Optimization & Knowledge Sharing:
- Continuously review and refine training programs to ensure

📌 Senior Engineer (Chennai)
🏢 SES
📍 Chennai