Job Description:
Job Description
Position: AGM / DGM – Quality Assurance & Technical Services
Department: Quality (BOPP / BOPET / Metallized Films)
Reporting To: Quality Head / Plant Head
Purpose of the Role
To ensure end-to-end quality assurance, customer satisfaction, compliance to statutory &
international standards, and continuous improvement in BOPP/BOPET/Metallized Films
through robust systems, audits, and technical leadership.
Key Responsibilities
1. Quality Assurance & Control
Ensure product quality across BOPP, BOPET, Metallized & Coated Films.
Monitor incoming, in-process, and final inspections as per defined SOPs.
Review and approve COA, test reports, and quality documentation.
Handle customer complaints, conduct RCA & CAPA, and ensure closure.
2. Customer & Technical Support
Lead customer helpline / technical support activities.
Conduct customer visits, technical trials, and application development support.
Interface with customers for product validation, quality improvements, and approvals.
3. Audits & Certifications
Act as Management Representative (MR) for:
o ISO 9001
o ISO 14001
o ISO 45001 / OHSAS
o BRC / QMS / IMS
Plan and coordinate internal, external, and customer audits.
Ensure audit compliance, closure of NCs, and system strengthening.
Proven experience in handling plant-level quality operations as well as customer-facing
technical roles.
Core Experience Requirements
Manufacturing & Process Quality
Solid hands-on experience in:
o In-process quality control
o Final inspection & release of finished goods
o Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA)
Sound understanding of polymer processing, film extrusion, metallization, coating, and
converting processes.
Customer Handling & Technical Interface
Extensive experience in:
o Handling customer complaints and quality claims
o Conducting customer audits, technical meetings, and trials
o Supporting application
📌 AGM / DGM – Quality Assurance & amp; Technical Services (Mathura)
🏢 RECEX
📍 Mathura