We are looking for a Bug Triage Specialist to manage production bugs across Mobile (iOS/Android) and Web platforms. The role involves validating, reproducing, prioritizing, routing, and tracking production issues to ensure timely resolution and maintain product quality.
Key Responsibilities:
- Analyze user-reported issues and reproduce bugs across iOS, Android, and Web platforms.
- Identify and link duplicate bugs to maintain a clean backlog.
- Assess business and technical impact and prioritize bugs accordingly.
- Route bugs to the appropriate engineering teams and stakeholders.
- Track bugs through resolution and remove blockers where required.
- Retest fixes after deployment and verify issue resolution.
- Analyze auto-resolved bugs and backlog trends to identify recurring issues and process improvements.
- Perform Root Cause Analysis (RCA) and identify underlying issues.
- Convert vague user reports into clear and actionable technical bug tickets.
- Identify opportunities to improve and streamline the bug triage process.
Required Skills:
- 3–5 years of qualified experience in Software QA.
- Strong understanding of STLC and Bug Life Cycle.
- Hands-on experience reproducing and troubleshooting issues on iOS, Android, and Web applications.
- Experience with Jira, T3, or similar bug tracking tools.
- Good understanding of bug states such as Open, In Progress, and Fixed.
- Strong analytical and problem-solving skills.
- Basic knowledge of data analysis and RCA.
- Good knowledge of MS Office/Google Workspace.
- Ability to prioritize issues based on user impact, business impact, and severity.
- Strong stakeholder management and coordination skills.
- Ability to work independently with minimal supervision.
- Quick learner with a proactive and self-driven approach.
Key Competencies:
- Analytical problem-solving and investigative mindset.
- Strategic prioritization and decision-making.
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