Role Summary
Supports the backend, reporting, and development work behind a US-based client's voice and omnichannel contact center platform. This role centers on the Microsoft development stack, C#, JavaScript, Microsoft SQL Server, SSRS, and Power BI, with growing Azure exposure. Direct contact center domain experience is a plus and helps you ramp up faster, but solid Microsoft-stack developers from other industries are welcome to apply.

Key Responsibilities

- Support and maintain backend logic and data flows behind platform routing and workflow features
- Build and maintain SQL Server databases, stored procedures, and reporting pipelines
- Develop and maintain SSRS reports and Power BI dashboards for operational reporting
- Perform integrations across platform modules to support smooth data flow between systems
- Contribute to backend development work (C#, JavaScript) supporting the platform's Microsoft-based build stack
- Support the ongoing migration of platform workloads toward Microsoft Azure
- Maintain technical documentation:



configuration guides, runbooks, and integration specs

Required Qualifications

- 4–8 years of experience in a Microsoft-centric development stack (C#, JavaScript, SQL Server)
- Hands-on experience with SSRS and/or Power BI for operational reporting
- Working knowledge of SQL and data pipeline development

Preferred Qualifications

- Direct contact center industry experience — understanding of contact center statistics, operations, and KPIs
- Familiarity with a CCaaS platform (Genesys Cloud CX, NICE CXone, Five9, or Cisco UCCE/PCCE) is a plus, not required
- Exposure to Microsoft Azure Communication Services or broader Azure infrastructure

Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)
Engagement: Contract to Hire | 12-Month Initial Contract
Level: Mid-Senior (4–8 years experience)
Reports To: Application Pod Lead (US-based client)

📌 C# / SQL Server Developer - Contact Center Applications (Hyderabad)
🏢 Recognized
📍 Hyderabad