Role Overview
We are looking for a proactive and result-driven Assistant Manager – Airport Operations to
oversee and manage operational activities at the airport location. The role involves demand
generation, driver management, pricing strategy, and ensuring seamless service fulfillment while
maintaining strong relationships with airport authorities and internal teams.
Key Responsibilities
Demand Generation
o Develop and implement strategies to generate ride/service demand at the airport.
o Coordinate with internal teams to drive customer acquisition and increase airport
bookings.
Driver Management & Retention
o Manage driver partners operating at the airport.
o Ensure driver engagement, retention, and adherence to operational guidelines.
o Resolve driver grievances and ensure smooth onboarding and training.
Operational Fulfillment
o Ensure 100% service fulfillment and availability of vehicles at the airport.
o Monitor daily operations to maintain service quality and customer satisfaction.
Pricing Management
o Implement and monitor pricing strategies based on demand and operational
requirements.
o Coordinate with pricing teams to maintain competitive and profitable fare
structures.
Stakeholder & Relationship Management
o Build and maintain strong relationships with Airport Authorities and other
stakeholders.
o Ensure compliance with airport policies and operational regulations.
Interdepartmental Coordination
o Work closely with marketing, supply, and operations teams to generate demand
and ensure smooth operations.
Performance Monitoring
o Track key operational metrics and implement improvements to enhance efficiency
and service levels.
Required Skills & Competencies
Robust experience in Fleet Operations / Airport Operations
Excellent driver/vendor management skills
Strong stakeholder management and negotiation skills
Ability to manage high-pressure operational environments
Good analytical and problem-solving abilities
Strong communication and coordination skills