Job Description

We are seeking an experienced Assistant Vice President – IT Operations to lead and manage our global IT operations team. The ideal candidate will be responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure. This includes data centres, networks, servers, storage, cloud platforms, and end-user computing.

Candidate needs to have strong expertise in IT infrastructure management (both cloud and on-premise), IT security, and operations for IT/ITES & BPO specific industries.

This role will be responsible for ensuring operational excellence, security compliance, and the scalability of our technological setting, while leading a high-performing team of professionals.

Key Responsibilities:

• Strategic Leadership:

• Develop and execute infrastructure strategies aligned with business goals.

• Lead modernization initiatives including cloud migration, automation, and digital transformation.

• Operations Management:

• Oversee day-to-day operations of IT infrastructure including incident, problem, and change management.





• Serve as the escalation point for complex IT operational issues and incidents

• Ensure uptime, performance, and reliability of systems and services.

• Oversee disaster recovery planning, testing, and business continuity initiatives

• Oversee development, staging, and production environments ensuring minimal downtime and high availability for client-facing platforms.

• Oversee cloud (AWS/Azure/GCP) and on-premise infrastructure to ensure high availability, scalability, and performance.

• Ensure timely and effective IT operations in line with ITIL best practices.

• Team Leadership:

• Manage and mentor a team of infrastructure engineers and support staff.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Security & Compliance:

• Ensure infrastructure complies with security policies, regulatory requirements, and industry standards.

• Collabora

📌 Impact Infotech (Mumbai)
🏢 NextHire
📍 Mumbai