About Rocketlane
Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.
Our mission? To empower B2B companies with a smooth, consistent, and effective way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.
We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do ?

The CSM will play a key role in ensuring customers derive maximum value from the product to help Rocketlane emerge as the default choice in its product category.

In this high-impact role, you'll get to:
- Craft and execute on cohesive CS playbooks for key stages across the customer lifecycle such as upcoming renewals, QBRs/EBRs, customers with low health scores, churn/downgrade risk accounts, etc.




- Engage strategically with large customers around their goals and objectives and deliver best practices and solutions that will help them accomplish their objectives
- Drive expansion and retention
- Plan strategically and execute on new initiatives/campaigns, to identify gaps in product usage/adoption across mid-market and Enterprise customer segments and course-correct as conditions warrant
- Monitor and closely track product adoption, usage, and overall customer health and deliver findings to the leadership team
- Maintain and monitor key metrics across customer segments including NRR, renewals, churn rates, NPS, etc.
- Proactively assess customer goals and needs, and have a consultative approach to facilitate their success with the product
- Be highly creative in devising campaigns that inform and educate and engage customers on the latest product features
- Have an experimental and iterative approach to generate a continual and qualified pipeline of renewals
- Proa

📌 Senior Customer Success Manager (Chennai)
🏢 Rocketlane
📍 Chennai