Job Description:
- As part of the Onsite Support Engineer (L1), the candidate is expected to support the Network Troubleshooting & server diagnostics.
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Manage the live system and onsite client on day to day support activity.
- Make sure the SLA are met with the high standard delivery and proper RCA.
- Regular briefing with clients and backend team on problem understanding and resolution.
- Overall incident management activities with dashboard, Traceability and incident resolution.
- Owning and responsibility for project support with SLA.
SKILLS REQUIREMENTS:
- Robust Knowledge of SQL.
- Basic Knowledge of Network troubleshooting.
- Basic Knowledge of Servers diagnostics.
QUALIFICATIONS: BE/B Tech, BCA/MCA
Experience requires – 3+ Years in SQL server
Working Days & Shift: 6 days working & Rotation shift
📌 Onsite Support Engineer (Jabalpur)
🏢 Mancraft Consulting
📍 Jabalpur
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