At Keekoo Hospitality, we strive to provide unforgettable
experiences for our guests. Nestled in scenic surroundings, our resort offers
unparalleled service and amenities. We believe in creating a harmonious
setting where both guests and staff feel valued and cared for. Join us in
our journey of hospitality excellence.
Key Responsibilities:
1. Hassle-free Check-in & Check-out:
- Streamline
check-in and check-out processes to minimize guest wait times.
- Coordinate with
front office staff to ensure efficient handling of guest arrivals and
departures.
2. Room Readiness & Upsell/Cross-sell:
- Work closely with
housekeeping and maintenance teams to ensure rooms are prepared on time and to
the highest standards.
- Implement
strategies to upsell and cross-sell resort amenities and services to enhance
guest experience and revenue.
3. Employee Experience:
- Conduct timely
training sessions for food & beverage, front office,
housekeeping, and
restaurant staff to ensure they are equipped with necessary skills and knowledge.
- Regularly review
employee performance and provide constructive feedback to support their growth
and development.
4. Vendor Experience:
- Identify suitable
vendors for food, beverages, housekeeping supplies, and other essentials
required for resort operations.
- Negotiate with
vendors to secure the best rates and quality of products, ensuring
cost-effectiveness without compromising on standards.
5. Property Experience:
- Manage credit
systems and payment schedules with vendors and suppliers to maintain smooth
operations.
- Oversee
cleanliness and maintenance of guest rooms, property areas, and restaurant
facilities, adhering to hygiene and safety standards.
6. Food & Beverage Operations (Including Restaurant
and Room Service):
- Supervise food
& beverage staff to ensure efficient service delivery and e