Job description
We are looking for a technically strong and detail‑oriented L2 Technical Support Analyst to join our product organisation. You will play a key role in supporting clients of the inSPire platform, our end‑to‑end solution that enables structured products issuers to automate and streamline their issuance processes and be the primary technical bridge between our L1 support desk and our L3 Engineering team. This role sits within the product team, working closely with Business Analysts, Product Managers, and Engineering (L3) and is co-located with our testing automation team. This is not a "script-based" support role. You will dive deep into the platform’s architecture, investigate complex data issues, and navigate our codebase to identify the root cause of escalations. The ideal candidate has an engineering background but has transitioned into a support or product-focused role where they can use their technical knowledge to solve problems without being a full-time developer.

Job requirements
Key Responsibilities
- Advanced Troubleshooting:



Receive and investigate complex escalations from the L1 support team. You will go beyond the surface to identify why a feature is behaving unexpectedly.
- Defect Management: Translate client issues into actionable technical tickets. You will raise and elaborate on defect tickets in the development board, ensuring Engineering has all the context needed to provide a fix. You will also take delivery of the tickets and test them to validate the issues have been fully addressed.
- Change Coordination: Manage the end-to-end lifecycle of issue resolution. This includes raising and presenting CAB (Change Advisory Board) tickets for approval and coordinating deployment timelines.
- Technical Forensics: Examine API traffic and messages exchanged between the UI and backend to pinpoint failures.
- Platform Stewardship: Maintain and execute daily health checks for our Demo Setting, ensuring it remains "client-ready" for the sale

📌 Technical Support Analyst (Pune)
🏢 Delta Capita
📍 Pune