The Manager will sit within the Insights & Analytics team and play a key role in delivering high‑quality research that advises business decisions. The role focuses primarily on quantitative primary research, with opportunities to support qualitative studies as needed.
You will lead research projects across their full lifecycle and work closely with internal partners and external research agencies to deliver explicit, relevant insights.

What you’ll be doing
You will manage end‑to‑end quantitative research projects, including:
- Partner with stakeholders to understand business questions and translate them into well‑defined research briefs
- Develop, programme, and test questionnaires using Qualtrics
- Manage survey launches, fieldwork, and progress monitoring
- Review data quality, carry out cleaning and validation checks
- Analyse survey results using tools such as Qualtrics, Excel, SPSS, or R
- Develop clear, concise insight presentations tailored for senior leaders

You will also:
- Support qualitative research activities when required, including discussion guide inputs,



transcript review, note-taking, and thematic analysis
- Work with external research vendors to align on timelines, sampling approaches, and quality standards
- Look for opportunities to proactively answer emerging business questions through research
- Collaborate with colleagues across the business to support a wide range of research needs

What you’ll bring
- 7–10 years’ experience in primary customer research, with a strong quantitative focus and working knowledge of qualitative methods
- Experience working in leading research agencies (such as Kantar, Ipsos, Nielsen, or similar), along with at least three years’ client‑side experience
- Experience managing research projects from start to finish, including fieldwork coordination and vendor management
- Practical experience using Qualtrics for survey build, logic, analysis, and reporting
- Ability to turn data into clear, actionable insights and com

📌 Manager: Customer (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru