Role Overview:
We are looking for a Senior Consultatnt with a strong background in automating IT processes, particularly in FreshService and Joiners, Movers, and Leavers (JML) automation. The ideal candidate will have experience working with FreshService in an SaaS setting, and proficiency in automating various service desk processes, including JML tasks. Additionally, expertise in PowerShell scripting for task automation within nodes or general scripting is essential for this role.
As a Senior Engineer in Service Automation, you will focus on enhancing the automation capabilities within Freshservice, driving efficiency, improving service delivery, and ensuring the end-user experience is optimized.
Key Responsibilities:
1. Automation of JML Process:
Design and implement Joiners, Movers, and Leavers (JML) automation workflows within Freshservice to streamline user onboarding, role changes, and offboarding.
Leverage PowerShell scripting to automate tasks such as user provisioning and de-provisioning, updating Active Directory,



and integrating with other systems like HRMS for seamless JML operations.
Implement efficient role-based automation to ensure compliance with organizational security policies and procedures.
2. FreshService Expertise & Custom Applications:
Develop and maintain custom applications within Freshservice using Node.js, Python, and PowerShell to extend the platform’s functionality and automate service desk processes.
Integrate Freshservice with enterprise systems such as Active Directory, HRMS, and email systems using PowerShell scripts to synchronize user data and improve workflow automation.
Troubleshoot and resolve Freshservice-related issues, ensuring high availability and smooth service desk operations.
3. RPA and ITSM Automation:
Drive Robotic Process Automation (RPA) initiatives using tools like Automation Anywhere and MS Power Automate to automate repetitive tasks such as incident routing, service request processing, and change management.

📌 FreshService Consultant (Pune)
🏢 NewVison
📍 Pune