Designation- Processor

Key Expectations
- Deliver high standards of quality, accuracy, and timeliness across all assigned tasks.
- Consistently meet or exceed client Service Level Agreements (SLAs).
- Adhere strictly to SOPs, process guidelines, and compliance requirements.
- Demonstrate ownership and accountability for end-to-end task delivery.
- Actively participate in daily huddles, status meetings, and team discussions.

Required Skills
- Process documentation & SOP creation
- Accountability & ownership.
- Analytical & Critical thinking skills.
- Good written and verbal communication skills are important.
- Solid attention to detail and ability to handle transaction-based processing.
- Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).

Role Description
The Processor is responsible for processing activities related to client benefit plans as configured in organizational tools. The role involves performing SOP-driven transaction processing tasks with accuracy and consistency, while ensuring compliance with internal and client SLAs.




The incumbent is expected to develop a clear understanding of client plan provisions by asking relevant questions and responding to client requirements in a timely manner. The role also requires maintaining updated SOPs and documentation, following predefined procedures, and ensuring performance metrics are consistently met or exceeded.

Active participation in team huddles and status meetings is essential to ensure accurate delivery of assigned work.

Education & Experience Education:
- Bachelor’s degree in any discipline

Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:
- Champion People – be empathetic and help create a place where everyone belongs.
- Grow with purpose – Be inspired by our higher calling of improving live

📌 Processor (Chennai)
🏢 Alight Solutions
📍 Chennai