Description
- The Strategy & Collections Manager is responsible for improving recovery performance by using data, dashboards, and business insights.
- The role focuses on managing retail collections, working with the BIU team, and building robust strategies to reduce delinquency and NPAs.
Responsibilities
- Retail Collections Dashboard: Manage daily, weekly, monthly dashboards ensuring accuracy and timeliness.
- Track DPD buckets, efficiency, roll-back/forward rates and NPA movement.
- Define BIU data needs, automate MIS/reports, and leverage inputs for strategy.
- Analyze portfolio trends, customer behavior, and high-risk segments; prepare leadership reports and measure campaign impact.
- Monitor agency, field and call center performance; set KPIs, review productivity, and support training.
- Drive process improvement by enhancing workflows, LOS/LMS/CRM systems, ensuring RBI/internal compliance, and reducing risks and complaints.
Qualifications
Any Graduate Or Post Graduate (Bachelor’s degree in accounting, Finance or related field).
Min Exp: 10 years
Max Exp: 12 years