​​​Role Overview (Service Now)

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Own end-to-end ServiceNow ITOM architecture and solution delivery.

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Provide architectural leadership across ITOM, CMDB, integrations, testing, and deployment.

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Ensure alignment with enterprise technology strategy and business objectives.

Architecture & Design

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Conduct design and discovery workshops with business and technical stakeholders.

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Capture and document business and technical requirements.

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Map requirements to ServiceNow ITOM capabilities and platform best practices.

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Design scalable, secure, and high-performance ServiceNow solutions.

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Produce and maintain High-Level Design (HLD) and Low-Level Design (LLD) documents.

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Define API-based and MID Server integration architecture.

Integration Architecture

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Design and govern integrations between ServiceNow and non-ServiceNow systems.

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Lead Microsoft Intune and ServiceNow integration using Graph API.

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Architect CMDB data ingestion and synchronization from Intune into ServiceNow.

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Design and implement Nexthink and ServiceNow integrations.

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Architect third-party chatbot integrations with ServiceNow.

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Ensure integrations meet security, performance, reliability, and support standards.

ITOM & CMDB Governance

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Own CMDB architecture, data model, and integration strategy.

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Define CMDB governance, data quality controls, and reconciliation rules.

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Support ITOM capabilities including Discovery and Service Mapping.

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Ensure CMDB accuracy, lifecycle management, and operational usability.

Mobile & Enablement

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Configure ServiceNow Mobile App for:

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Incident creation

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Service request creation

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Status validation

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Approval workflows

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Define IT staff enablement and training strategy.

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Develop training plans, knowledge assets, and operational documentation.

Testing & Quality Assurance

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Define overall testing approach and strategy.

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Prepare unit testing, system testing, integration testing, and UAT plans.

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Review and approve test cases, test scr

📌 ServiceNow Architect (Noida)
🏢 Topcoder
📍 Noida