Role Overview:As the Assistant Vice President Billing, you will provide leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. You will act as a strategic partner across functions and support transformation, automation, and compliance efforts.Key Responsibilities:- Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.- Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.- Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.- Implement a culture of performance differentiation and encourage ideation and change.- Drive commercial acumen through the review of cost/budgets and collaborate across functions and locations for end-to-end outcomes.- Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture.- Track and improve performance metrics, including reduction in invoice errors and disputes, timely onboarding to the new billing platform, and reduction in manual processing and exception handling.- Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution.- Develop leadership capability in billing managers and team members, ensuring strong governance of billing controls, audit preparedness,



and policy adherence.- Lead root cause analysis and continuous improvement initiatives across teams.Qualifications:- Bachelors or Masters degree in Finance, Accounting, or Business Administration.- Minimum of 10 years of experience in billing or finance operations, including at least 35 years in a leadership role.- Proven experience in the BFS sector or global delivery/shared services context.- Deep understanding of billing systems, transformation projects, and risk control frameworks.- Strong stakeholder management, leadership, and strategic communication skills.(Note: No additional details of the company are mentioned in the provided job description) Role Overview:As the Assistant Vice President Billing, you will provide leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. You will act as a strategic partner across functions and support transformation, automation, and compliance efforts.Key Responsibilities:- Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.- Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.- Drive initiatives to reduce billing errors, improve turnaround time,



and enhance customer satisfaction.- Implement a culture of performance differentiation and encourage ideation and change.- Drive commercial acumen through the review of cost/budgets and collaborate across functions and locations for end-to-end outcomes.- Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture.- Track and improve performance metrics, including reduction in invoice errors and disputes, timely onboarding to the new billing platform, and reduction in manual processing and exception handling.- Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution.- Develop leadership capability in billing managers and team members, ensuring strong governance of billing controls, audit preparedness, and policy adherence.- Lead root cause analysis and continuous improvement initiatives across teams.Qualifications:- Bachelors or Masters degree in Finance, Accounting, or Business Administration.- Minimum of 10 years of experience in billing or finance operations, including at least 35 years in a leadership role.- Proven experience in the BFS sector or global delivery/shared services context.- Deep understanding of billing systems, transformation projects, and risk control frameworks.- Robust stakeholder management, leadership, and strategic communication skills.(Note: No additional details of the company are mentioned in the provided job description)

📌 Global Billing Operation - Assistant Vice President 2 (Chennai)
🏢 State Street
📍 Chennai