To manage customer credit exposure, collections, outstanding monitoring, and revenue
risk control for Broadband Enterprise customers, while ensuring timely realization of
revenue and minimizing bad debts.
Key Responsibilities
1. Customer Outstanding & Collection Management
Monitor customer-wise outstanding ageing for entire Broadband Business like B2B,
B2C, Bulk Bandwidth, Enterprise, Celerityx and SAP.
Ensure timely follow-up for overdue payments through calls, emails, and coordination
with Sales/Business teams.
Track collection against due dates and escalate long-pending outstanding cases.
Maintain customer ledger reconciliation and resolve billing/payment disputes.
2. Credit Control & Risk Monitoring
Assess customer creditworthiness before onboarding and credit limit allocation.
Monitor credit exposure of distributors, channel partners, and enterprise customers.
Recommend credit hold/blocking for high-risk or overdue accounts.
Ensure adherence to approved credit policy and payment terms.
3. Reconciliation
Perform reconciliation between:
Billing vs Collection, CRM vs ERP/SAP and Customer
wallet vs actual receipts
Identify leakage, incorrect billing, duplicate adjustments, or unaccounted credits.
Coordinate with Operations, Sales, and IT teams for issue resolution.
4. Billing & Adjustment Control
Review and validate: Credit notes, Debit notes, Waivers, Adjustments, Refund requests
Ensure proper approvals and supporting documents before processing.
5. Collection MIS & Reporting
Prepare and circulate:
Daily collection reports
Outstanding ageing reports
Collection efficiency MIS
Bad debt analysis
Provisioning summaries
Present key observations and collection risks to management.
6. Coordination with Internal Teams
Desired Profile / Criteria / Skills :
Work closely with:
Sales Team
Customer Support
Business Operations
Billing Team
Legal Team
Support legal escalation and recovery actions for default cases.
Key Skills Required
Solid u