The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring chance.
We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together.
Job Overview




We are looking for a Workforce Management (WFM) & Headcount Manager to own end-to-end workforce planning for our customer-facing teams. This role is responsible for forecasting demand, capacity planning, headcount strategy, and staffing optimization across regions, shifts, and support channels.
You will partner closely with Support Leadership, Finance, HR, Recruiting, and Operations to ensure the right people are in the right place at the right time—while balancing cost, service levels, and scalability.

What You’ll Do
Workforce Planning & Forecasting
- Own short-term and long-term demand forecasting across channels (tickets, chat, calls, async support).
- Translate volume forecasts into capacity models and headcount requirements.
- Build scenario models for growth, seasonality, launches, and incident-driven spikes.

Headcount Strategy & Governance
- Own headcount planning, hiring plans, and staffing assumptions in partnership wi

📌 WFM and Headcount Manager (Pune)
🏢 Multiplier Technologies
📍 Pune