About ClarityPay:

We give businesses and their customers peace of mind by solving complex credit challenges with precision, speed, and intelligence, combining deep expertise with advanced technology, to simplify the experience and deliver better outcomes, every time.
We're a rapid‑growing fintech empowering enterprise merchants with smarter, more adaptive pay‑over‑time solutions. From point‑of‑sale financing to “Buy Now, Pay Later” programs and loyalty‑integrated offers, we’re building configurable credit tools that help businesses serve more of their customers.
We value teamwork, clarity of purpose, and rigorous attention to data to drive action. We balance speed and excellence to deliver an exceptional customer experience.

Role Overview:
We’re looking for an experienced Merchant Support Manager to lead and develop a team of merchant support specialists who resolve escalated disputes and transaction-related concerns across ClarityPay’s merchant and customer channels. You’ll own your team’s day-to-day performance, quality, and service levels - coaching specialists to grow,



and as a player-coach, still personally handling the most complex, sensitive, or high-value escalations yourself.
This is a hands-on leadership role at the intersection of Servicing, Risk, Compliance, and our merchant partners. You’ll set the standard for fair, compliant, and empathetic resolution.
Key Responsibilities:
Team Leadership & Coaching
• Lead, coach, and develop a team of merchant support specialists handling escalated disputes and transaction-related concerns.
• Provide day-to-day direction, regular 1:1s, feedback; build a culture of accountability, empathy, and merchant-first service.
• Manage scheduling, capacity, and queue coverage to meet SLAs across support hours.
Performance, Quality & SLA Ownership
• Own team KPIs - resolution time, quality scores, SLA adherence, and customer/merchant satisfaction - and report on them to leadership.
• Conduct case reviews; coach to close perfor

📌 Manager, Merchant Support (Bengaluru)
🏢 ClarityPay
📍 Bengaluru