Job Description:

Role Summary

We are looking for a CRM / Post-Sales Executive to manage the complete customer lifecycle from booking to possession and post-possession. The role involves customer coordination, documentation, collections, registration, loan assistance, complaint resolution, CRM management, and MIS reporting while ensuring a smooth and compliant post-sales experience.

Key Responsibilities:
- Act as the single point of contact (SPOC) for customers post booking
- Manage end-to-end customer lifecycle from booking to possession and post-possession
- Ensure timely and skilled communication with customers via calls, emails, and meetings
- Address and resolve customer queries, concerns, and requests within defined TAT
- Handle complete post-sales process including booking confirmation, ATS/Sale Deed, registration, and documentation
- Coordinate with legal team for agreement drafting, execution, and registration process
- Assist customers with stamp duty, registration, and legal formalities
- Generate and share demand letters as per payment schedule




- Track customer payments and ensure timely collections
- Follow up with customers for due and overdue payments
- Coordinate with accounts team for payment reconciliation and records
- Manage and resolve issues related to delayed or default payments
- Maintain accurate and updated customer records in CRM systems
- Ensure proper documentation including booking forms, agreements, KYC, and receipts
- Ensure compliance with RERA guidelines and company policies
- Verify booking forms and ensure accuracy of customer and sales data
- Maintain knowledge of sales processes and achievement tracking
- Coordinate with sales team for booking details and customer commitments
- Liaise with project/site team for construction updates and timelines
- Share regular project progress updates with customers
- Assist customers in home loan processing and documentation
- Coordinate with banks/financial institutions for loan approv

📌 Customer Relationship Executive (Thane)
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