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About This Opportunity

We are looking for an experienced Service Architecture Manager to drive key strategic programs including AI/ML initiatives, SDE/Automation programs, MSN CRA initiatives, R&D;/Customer projects, and other high-impact programs that directly improve MSN cost metrics and AAA maturity. You will be a part of the BCSS Service Line Operate – Service Management Service Architecture team, reporting to the Head of Service Architecture, and will play a pivotal role in uplifting existing capabilities in line with Ericsson's EOE objectives.

What You will do:
- Drive prioritized improvement initiatives in key strategic and operational areas, improving MSN cost metrics in line with Ericsson Project Management guidelines.
- Lead and execute AI/ML value pack-based initiatives in close alignment with the MSN portfolio team.
- Drive new business ideas from conceptualization to reality, evolving solutions around Process, People, Tools, and Data.
- Provide thought leadership by researching industry best practices, conducting experiments,



and collaborating with internal and external industry leaders.
- Build and maintain strong relationships with internal and external stakeholders to align Service Management strategy with business priorities, the current threat landscape, and technology developments.
- Communicate end-to-end Service Management strategy to relevant stakeholders, prioritizing changes and opportunities based on Customer Experience, cost, risk, and business benefit.
- Own Budget Planning and Allocation, Forecasting, and Financial Reporting, ensuring program costs remain within prescribed limits.
- Continuously drive efficiency, improvements, and excellence across Service Delivery.
- Establish robust governance and reporting frameworks at all levels for assigned projects on a regular basis.
- Lead Risk Management and mitigation planning with proper governance for all programs under responsibility, influencing business decisions by weighin

📌 Service Architecture Manager (India)
🏢 Ericsson
📍 India