Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster.
We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials.
We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously.
But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.
Job Description
Role Overview
The Onboarding Manager plays a pivotal role in delivering a seamless, productive, and high-quality onboarding experience for new Veremark clients subscribing to our background-screening services. This role is responsible for coordinating the technical setup of the Veremark platform, delivering end-user training, and driving the structured 90-day onboarding program to ensure clients achieve early value,
service adoption, and revenue ramp-up.
Success in this role is measured through CSAT, service consumption, quality and completeness of onboarding delivery, and revenue attainment within the first 90 days.
Key Responsibilities
1. Technical Setup & Platform Enablement
- Collaborate with internal technical teams to configure, deploy, and validate client-specific instances of the Veremark platform.
- Ensure all client requirements, workflows, and configuration details are accurately captured and implemented.
- Work closely with IT to troubleshoot any configuration or integration issues throughout onboarding.
- Manage all onboarding activities, tasks, and documentation via Monday.com, ensuring a fully auditable onboarding record for every client.
2. User Training & Adoption
- Develop and deliver comprehensive user-training sessions (virtual or in person) to ensure clients can independently navi