IBS is a leading global provider of new generation IT solutions to the Travel, Transportation and Logistics industries. A specialist in the domain, IBS offers a range of products and services that manage mission critical operations of airlines, airports, cruise lines, hospitality partners, tour operators and oil & gas companies. IBS is building the next innovative product for the Airline industry and here is an prospect to become part of that dream team.
Aviation Passenger Solutions (APS) Line of Business(LoB), a strategic business unit of IBS Software Pvt. Ltd uses proprietary software called iFlyRes & IFlyRetail. IBS has an immediate need for Lead Product Support to provide Support to international Customers. In this role, you will be responsible for the operation of products offered by APS LoB. The PST (Product Support Team) will work with internal departments including IT Software Development, Data Center Team, Product Team, Engineering team, Quality Assurance, IT Operation, etc. to document and manage issues/problems.
The Lead Product Support will be responsible for producing weekly, monthly, and quarterly Issue reports and identifying issue trends. Mentor & Support L1 & L2 team. When necessary, this role will also work with Account Management to communicate technical issues, their impact and ultimate resolution to IBS Customers.
The primary responsibility is to ensure all production issues are addressed quickly. He/She will be responsible for learning how software works, learn its structure and technology in detail. He/She will have direct contact with the product team and will represent IBS according to the standards and policies in place.This role combines application support leadership, technical problem‑solving, and continuous improvement, including the adoption of automation and AI‑assisted practices to improve efficiency and service quality
Position Responsibilities
- Address Passenger Service Solutions issued raised by Custo
📌 Lead - Product Support (India)
🏢 IBS Software
📍 India
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