The CRM Implementation Specialist is responsible for supporting technical requirements for our clients’ use of CRM platforms. This role reports to the CCaaS/CRM Consultant for Digital Strategy.
The ideal candidate already has the certifications necessary to fulfill vendor partner requirements from the platform. In addition to CRM configuration and administration expertise, the selected candidate must also be engaging, creative, curious, a self-starter, and able to collaborate directly with clients when needed. An optimal candidate will be able to navigate recent or unfamiliar CRM platforms with a minimum of supervision or exposure and perform admin-level tasks on an ad-hoc basis.
As a CRM Implementation Specialist, You Will…
Responsible for being the technical resource on various aspects of CRM set-up and configuration from a client perspective.
Provide an advisory role in our solutions approach to solving client requirements that depend on CRM tools.
Able to work independently as well as on a team in a fluid, fast-paced environment.
Must be able to team with other CRM specialists and business analysts as needed.
Manages workload, including assigned project management tasks within established scope, budget, and timelines.
Manage personal certifications by staying current on those achieved and obtaining relevant certifications needed to support our partner status and client needs.
Continuously develops expertise on AI and automation tools (AI Agents / Copilot).
Able to facilitate and/or create knowledge transfer materials so clients can self-support where appropriate.
Partners with client representatives and key stakeholders in maintaining a consistent enterprise organizational structure across human capital management (HCM) and other related technologies.
Supports (does not need to be the main person) relationship with CRM account executives and team globally.
As a CRM Implementation Specialist, You Need…
A college degree in a technology fie
📌 CRM Implementation Specialist (Hyderabad)
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📍 Hyderabad
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