Overseeing the customer service process.
· Resolving customer complaints brought to your attention.
· Handling customer concerns and complaints in a timely manner.
· Establishing a positive rapport with all clients and customers via phone.
Handling queries, doing itineraries and costing. Maintaining all the PR operations including Birthday/ anniversary wishes, MIS, guests’ feedbacks, etc. Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary. * Solid problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies.
📌 Data entry (Delhi)
🏢 Su-vastika Systems
📍 Delhi
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