Service Reliability Engineers (Mid / Senior)

Location: WFO – Infopark, Kochi
Team: Engineering & Risk Operations

Role Summary

We are looking for a Mid‑level / Senior‑level Service Reliability Engineer to help ensure the resilience, performance, and integrity of our fintech platform.

In this hybrid role, you will drive efforts to maintain service uptime, while also leveraging data‑driven analysis to detect, respond to, and mitigate fraudulent activities. You will work at the intersection of engineering, risk, and operations, ensuring that both our systems and customers remain protected.

This is a high‑impact role, ideal for candidates with 3+ years of experience who thrive in quick‑paced, mission‑critical payments or fintech environments.

Key Responsibilities Service Reliability Engineering
- Ensure high availability and performance of customer‑facing services and payment systems.
- Design and implement observability and alerting strategies using Datadog, PagerDuty, and custom dashboards.
- Troubleshoot alerts, logs, and databases across infrastructure, applications,



and APIs; perform root cause analysis.
- Define and manage SLIs, SLOs, and SLAs to measure and improve system health.
- Develop and maintain automation scripts and tools for system provisioning, health checks, and failover mechanisms.
- Collaborate with development and infrastructure teams to design scalable, fault‑tolerant systems.

Fraud Detection & Risk Monitoring
- Monitor suspicious transaction patterns in real time using Splunk, Datadog, internal logs, and behavioral data.
- Investigate alerts, anomalies, and user behaviors to detect fraud, abuse, or financial risk exposure.
- Tune and optimize detection rules, triggers, and risk signals based on observed trends.
- Work closely with Compliance, Fraud Operations, and Customer Support teams on investigations and resolutions.
- Develop and maintain dashboards and reports for fraud KPIs, incident metrics, and operational trends.
- Participate in c

📌 Service Reliability Engineer (Kochi)
🏢 Art Technology and Software India
📍 Kochi